1. INTRODUCTION
1.1. Extent Consulting LLC-FZ is a platform offering professional consulting and services, including but not limited to company registrations, company formations, residency permits, lease agreements, translations, opening and managing bank accounts, attestations, legal compliance, and obtaining various permits.
1.2. These Terms and Conditions ("the Terms") govern your use of the Extent.ae website ("Website") and the related products and services (collectively, "Services"). These Terms are legally binding between you ("User," "You," "Customer," or "Your") and Extent Consulting LLC (US) ("Extent," "we," "us," or "our"). Extent Consulting LLC-FZ is engaged by Extent Consulting LLC (US) under a service agreement to execute the agreed services. Extent and you are collectively referred to as "the Parties."
1.3. Extent Consulting LLC (US) does not accept differing terms from the customer and is exclusively bound by these Terms.
1.4. You may not agree to this agreement or use the Services if you are not authorized to do so or if you disagree with the provisions of these Terms. By accessing and using the Services, you acknowledge that you have read, understood, and accepted these Terms. Although these Terms are electronically and not physically signed by you, they are binding for all agreements between you and Extent Consulting LLC (US).
1.5. By signing a digital offer, these T&Cs automatically become the contractual basis. If no separate service agreement exists for the booked service, these T&Cs serve as the sole legal foundation.
2. SERVICES
2.1. Our services focus on providing various administrative support services to assist businesses in initiating operations, including the necessary procedures for registration and obtaining licenses from the respective authorities, as well as supporting partnerships with foreign entities.
2.2. The booking of a service by the customer must be personally or digitally signed or otherwise accepted. A contract is concluded when the customer signs or otherwise accepts or confirms a service offer.
2.3. Extent Consulting LLC (US) is entitled to employ its own service providers or independent third parties, including Extent Consulting LLC-FZ, to carry out individual or all agreed tasks, provided that these service providers possess the required qualifications.
2.4. For services such as annual accounting, the contract will be renewed for an additional twelve (12) months under the same conditions or the next larger offering if required, unless the customer terminates the contract in writing or via email at least 90 days before the contract’s expiration.
3. PRICES AND PAYMENTS
3.1. The prices stated in the "Service Offers" are exclusive of taxes and must be paid in the specified currency. All payments must be made in advance and immediately after concluding a service contract and receiving an invoice.
3.2. Third parties (e.g., PayPal or other payment platforms) may be involved in payment processing. We accept no responsibility for such third-party services, including their content or data processing methods.
3.3. Payments will first be applied to costs (if any), then to interest rates (if any), and finally to the principal amount. If multiple invoices are outstanding, the oldest invoice will be settled first.
3.4. Extent Consulting LLC (US) reserves the right to collect payments via third-party providers (e.g., PayPal or Stripe) if payments are overdue.
3.5. The customer is obliged to bear all transaction fees, bank charges, currency conversion differences, and other costs related to payment. After completing the payment, the customer is entitled to the ordered services. If the customer does not accept the specified payment method (e.g., bank transfer), they must cover any additional costs incurred for alternative payment methods.
3.6. Extent reserves the right to adjust prices if external costs, such as license fees, government charges, registration fees, or visa fees, increase. In such cases, the price adjustment will be passed on proportionally.
3.7. Extent is entitled to suspend services if the customer is in arrears with payments. If a payment is not made within seven (7) calendar days, Extent reserves the right to adjust prices based on currency exchange rate changes.
3.8. The customer will receive an invoice (payment confirmation) in digital form, sent via email or other digital channels.
3.9. Extent is entitled to charge the customer for legal and non-legal costs incurred in collecting outstanding payments, including third-party fees.
3.10. In the event of payment default, Extent reserves the right to suspend services and withhold documents and information until payment is made.
4. THIRD-PARTY SERVICES
4.1. Our services may link to third-party resources (e.g., websites, mobile applications). We assume no liability or responsibility for the content, products, or services of such third parties.
4.2. When the customer uses third-party services, only their terms and conditions apply. We accept no liability for any loss or damage resulting from the use of such services.
5. CONTRACT DURATION AND TERMINATION
5.1. Unless otherwise agreed, the minimum term of a service contract is twelve (12) months from the date of contract signing. The contract automatically renews for an additional twelve (12) months unless terminated in writing or via email at least 90 days before the contract’s expiration.
5.2. Termination must be in writing and sent to the other party via email or registered mail.
6. CUSTOMER COOPERATION OBLIGATIONS
6.1. The customer is required to cooperate in a timely manner. Failure to do so does not affect our entitlement to payment.
6.2. The timeframe for providing our services begins only after the agreed payment and all required information have been received.
6.3. The customer is obligated to respond promptly to changes occurring during service delivery and to provide the necessary documents or information. Delays caused by the customer’s lack of response are their responsibility.
7. CONFIDENTIALITY AND DATA PROTECTION
7.1. The customer is obliged to maintain confidentiality regarding all practices and procedures. This obligation may only be waived by a written statement of no objection from us. This does not apply if the customer switches to a new channel partner.
7.2. The customer is prohibited from making negative, damaging, or defamatory statements about the company on social platforms such as Meta, LinkedIn, Google, YouTube, X, etc. Violations may result in legal action.
8. REFUNDS
8.1. Refunds are not provided as this is a B2B purchase. We are not obligated to refund payments made by the customer once the official order confirmation has been issued, and the customer has acted by making a payment.
9. LIABILITY
9.1. We accept no liability for indirect damages, lost profits, or consequential damages.
9.2. The customer is obliged to take all measures to minimize damages in the event of problems.
10. CHANGES AND FORCE MAJEURE
10.1. We reserve the right to change our offers, services, and products at any time.
10.2. Force majeure includes events such as natural disasters, government actions, legal changes, strikes, pandemics, system failures, and other unforeseeable events. We are not liable for delays or failures caused by such events. All associated costs remain the customer’s responsibility.
10.3. During the provision of services, unforeseen changes or influences due to force majeure may occur, for which we are not liable.
11. GOVERNING LAW AND JURISDICTION
11.1. The governing law for all disputes is the applicable law of the United Arab Emirates, and the court of jurisdiction is Dubai.
12. CONTRACT ASSIGNMENT
12.1. The contract cannot be assigned to third parties by the customer.
